krungthep lotteryPrivacy Policy

This page describes what we collect when you use krungthep lottery and how we keep that data protected. We operate an online entertainment platform serving users across supported jurisdictions in Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Our commitment is to handle your personal information transparently and securely.

We at krungthep lottery collect data only to deliver our service — account verification, payment processing, fraud prevention, and customer support. We do not sell your information to third parties. This policy outlines what we collect, how we use it, and the rights you hold over your data.

What We Collect on krungthep lottery

We collect personal data in three categories. First, account information: your email, phone number, full name, date of birth, and address. Second, payment data: we record your deposit and withdrawal history, the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and transaction amounts. Third, device and usage data: your IP address, device type, browser version, and the pages you visit on krungthep lottery.

We also collect identity documents during account verification. You upload a government-issued ID and proof of address. These documents are encrypted and stored separately from your account profile. We do not retain scanned copies longer than required by law.

How We Use Your Data

Our primary use is account administration. We verify your identity to comply with anti-money-laundering regulations. We process your deposits and withdrawals using the payment method you select. We send you account notifications — login alerts, withdrawal confirmations, and password-reset links — to your registered email or phone.

We also use your data for fraud detection. Our systems monitor for unusual login patterns, duplicate accounts, and suspicious payment flows. If we detect risk, we may freeze your account temporarily and ask you to verify your identity again. We do not share this analysis with external parties.

We retain your transaction history for seven years to meet regulatory obligations. Account profile data (name, address, phone) is kept as long as your account is active, plus two years after closure.

Third-Party Processors

We use payment processors to handle deposits and withdrawals on krungthep lottery. These processors see your payment method and transaction amount but not your full account profile. We have data-processing agreements with each processor requiring them to encrypt data in transit and at rest.

Our servers may sit outside your jurisdiction. We use data centres in Singapore and Malaysia to ensure service availability during peak hours (Liga 1 matches, Piala Indonesia tournaments, and major esports events). Data is encrypted before leaving our primary location.

Data processor

A third party that handles your data on our behalf under contract

Encryption in transit

Your data is scrambled while moving between your device and our servers

Two-factor authentication

A second verification step (SMS or authenticator app) required to access your krungthep lottery account

Your Rights and Our Commitments

You have the right to request a copy of all data we hold about you on krungthep lottery. You may ask us to correct inaccurate information or delete your account and associated records (subject to regulatory retention periods). You may also withdraw consent for marketing emails at any time by clicking the unsubscribe link in any message we send.

We commit to responding to data requests within 30 days. If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority. We do not use automated decision-making to restrict your access to krungthep lottery services.

Cookies and Tracking

We use session cookies to keep you logged into krungthep lottery during your visit. These cookies expire when you close your browser. We do not use persistent cookies or third-party tracking. Our mobile app does not request permission to access your contacts, calendar, or location.

Contact krungthep lottery

If you have questions about this privacy policy or how we handle your data on krungthep lottery, contact our support team. We provide English support and can assist with account verification, payment troubleshooting, and data requests. Our response time is typically one business day.

We update this policy periodically to reflect changes in our service or applicable law. We will notify you of material changes by email to your registered address.